Warranty & Return

SomoGear stands behind the products it builds and sells. Our warranty period is 180 days from the date of purchase.

Warranty & Product Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong item, please contact SomoGear as soon as possible so we can review the issue and provide a solution.

When contacting SomoGear about a warranty issue, please include your order number, product model, a clear description of the problem, and any relevant photos or videos. This helps us review your case more quickly and accurately.

Before a return is arranged, SomoGear may ask you to perform basic troubleshooting. In some cases, replacement parts can be sent directly to help resolve the issue without returning the entire product.

Return Policy

SomoGear accepts return requests within 7 days after delivery. To be eligible for a return, the item must be in the same condition that you received it, unused, with all accessories, and in its original packaging. Proof of purchase is required.

Items sent back without first contacting SomoGear and receiving return instructions will not be accepted.

Return Shipping Cost

If the return is requested due to customer reasons, or if the issue is not caused by a product quality problem, the customer is responsible for the return shipping cost.

If the return is related to a possible product quality issue, the customer needs to pay the return shipping cost first and provide the shipping receipt or proof of shipping cost to SomoGear.  For return shipping, please use a local postal service or another reliable and reasonably priced carrier whenever possible to help minimize the shipping cost.

After SomoGear receives the returned item, we will inspect it as soon as possible. If the issue is confirmed to be caused by a product quality problem, SomoGear will refund the customer within 3 business days after inspection approval.

Refunds

Once your returned item has been received and inspected, SomoGear will notify you whether the refund has been approved.

If the refund is approved, the refund will be processed to your original payment method within 3 business days. Please note that your bank, credit card company, or payment provider may need additional time to post the refund to your account.

Non-Returnable Items

Certain items cannot be returned, including bonus gifts, second-hand special deal items, clearance items, and custom or personalized products.

Order Changes & Cancellations

Please contact SomoGear as soon as possible if you need to change or cancel your order.

If the order has not been shipped, we will try our best to help modify or cancel it. If the order has already been shipped, it cannot be cancelled directly. You may request a return after receiving the package, but the customer is responsible for the return shipping cost if the return is not caused by a product quality issue.