Knowledge Base2025-11-23T08:38:51+08:00
The RAPTAR-S Rangefinder is it possible to have continuous range measure?2026-03-13T17:16:04+08:00

We’ve already updated the range measurement/display to support continuous mode from 10th March 2026.

Operation is as follows:
Front button: single measurement
Rear button: continuous measurement

Please note that continuous measurement has higher power consumption, as it uses more battery during operation, battery drains faster than a one-time measurement.

I can’t mount the WMX200 correctly on my rail. It’s loose and won’t tighten.2025-11-23T08:07:27+08:00

Simply reverse the sidebar clamp so that the thicker edge faces upward. Once installed in the correct orientation, the mount will tighten securely — super quick and simple.

Q1: Why is my WMX200 loose on the rail?

A loose fit usually happens when the side bar is installed in the wrong direction. The thicker edge should always face upward.

Q2: How do I fix a WMX200 that won’t tighten?

Just remove the side bar, flip it around, and reinstall it with the thicker edge facing upward. This corrects the clamping force and makes the mount tighten properly.

Q3: What if the mount still doesn’t tighten after reversing the side bar?

If the issue remains after flipping the side bar, please contact our support team with photos or a short video. We will help troubleshoot or arrange a replacement if needed.

How to Assemble NGAL Tailcap Spring?2025-10-24T11:23:36+08:00
  1. Use a small tool to gently pry open the bottom gap of the spring.
  2. Insert one end of the spring’s bottom coil into the inner groove.
  3. Hold the top of the spring with your finger to keep it steady.
  4. Finally, use tweezers to press the other end of the spring’s bottom coil into the groove until it is fully seated.[VIDEO]https://www.youtube.com/watch?v=lqCczuz3b6s
Where can I buy SomoGear products locally?2025-10-23T17:32:17+08:00

SomoGear has official dealers worldwide. See the Dealer List page for authorized partners in the US, UK, Italy, Korea, Hong Kong, and more. Buying from dealers ensures genuine products and faster local support.

How to change or cancel my order?2025-10-23T17:32:17+08:00

Contact us immediately if you need to modify or cancel your order. If already shipped, the order cannot be canceled but can be returned after delivery (customer pays return shipping).

Which items cannot be returned?2025-10-23T17:32:17+08:00

Bonus gifts, second‑hand specials, and customized items are not eligible for return or refund.

What is the return policy?2025-10-23T17:32:17+08:00

Customers have 7 days after receiving the product to request a return. Items must be unused, in original packaging, with proof of purchase. Contact us before shipping back. (Return shipping costs are the responsibility of the customer for non-quality-related returns.)

Who pays for return shipping?2025-10-23T17:32:17+08:00

SomoGear covers the return freight for approved warranty cases. Contact us first to receive the return instructions.

How do I claim a warranty repair?2025-10-23T17:32:17+08:00

Contact support@somogear.com and include your order number, issue description, and photos or videos. Basic troubleshooting may be requested before repair or replacement.

What is SomoGear’s warranty period?2025-10-23T17:32:17+08:00

SomoGear provides a 180‑day warranty from the date of purchase. Warranty covers manufacturing defects under normal use only.

Can it be shipped to PO BOX or APO military base?2025-10-23T17:32:12+08:00

No. SomoGear does not ship to PO BOX or APO addresses. Please provide a physical delivery address.

Unexpected delays2025-10-23T17:32:12+08:00

International customs or carrier delays may occasionally extend delivery time. Contact support@somogear.com if your parcel is unusually late.

Where can I find my tracking number?2025-10-23T17:32:12+08:00

You’ll receive an automatic email with tracking info after shipping. If the number doesn’t work, wait ~3 days for courier pickup and contact support@somogear.com if needed.

Do I need to pay import duties?2025-10-23T17:32:12+08:00

Yes. Import duties are charged by local customs. SomoGear typically declares about 1/3 of the actual value to help reduce tariffs.

For shipments to Canada and the United States, we pre-collect a small amount of import duties. We handle all customs clearance procedures, so you won’t need to pay any high additional fees.

What are your shipping and processing times?2025-10-23T17:32:12+08:00

Express shipping to the US, Canada, Mexico, Australia, etc. usually takes 6–9 days. Standard shipping to Europe takes about 7–15 days. Processing time is typically 1–2 business days.

Do you ship worldwide?2025-10-23T17:32:12+08:00

SomoGear ships to most countries. If your country is not on the list, contact us for a solution. For Italy, UK, and Slovenia, buying from local dealers is recommended due to higher tariffs.

How to install SomoGear ModButton?2025-10-23T17:32:12+08:00

Connect the ModButton cable to the device’s remote port. Secure the button to your rail using the provided screws or an M‑Lok adapter. Test activation before final tightening.

Device cannot power on2025-10-23T17:32:12+08:00

Check the battery polarity and ensure it’s a full 3V cell. If still not powering on, record a short video showing LED behavior and contact support@somogear.com.

Unable to zero the IR illuminator / IR laser dot2025-10-23T17:32:12+08:00

Turn both elevation and windage dials clockwise to the stop, then perform zeroing again.

IR illuminator / IR laser dot invisible under NVG2025-10-23T17:32:12+08:00

Test in a dark environment away from light sources; bright ambient light reduces IR visibility under NVG.

Laser Device cuts off during GBB recoil2025-10-23T17:32:12+08:00

Add a rubber O‑ring into the battery compartment to enhance electrical contact and prevent recoil‑induced disconnection, try different sizes if needed.

IR illuminator doesn’t stay on2025-10-23T17:32:12+08:00

Set the IR illuminator pulse rate to 0 per second in the programming guide, then it will stay on.

Flashing under non‑flash mode2025-10-23T17:32:12+08:00

If your PEQ‑15 flashes while not in flash mode, the battery is low and needs to be changed.

LED indicator meanings2025-10-23T17:53:17+08:00

LED states:
Green = working correctly;
Red = low battery;
Orange = Pulse rate programming mode.

[IMG]https://www.somogear.com/wp-content/uploads/2021/12/SomoGear-Airsoft-Aiming-Laser-LED-Indicator-Chart.jpg

IR illuminator/laser not visible under NVG2025-10-23T17:32:12+08:00

Test in a dark environment away from light sources to confirm IR visibility. Ambient light can wash out the IR beam under NVG.

If the FAQs above didn’t address your issue, please reach out to our customer support team.
You can contact us directly at support@somogear.com — we’re here to help.

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